How To Reduce Turnover by 40%

An on-site program that resulted in 160 warehouse positions filled and a 40% decrease in turnover.

The Summary

A leading developer and retailer of top-quality educational materials for early childhood programs, elementary schools and homes nationwide required a new recruiting solution. With more than 60 stores in 29 states, they are one of the largest suppliers of classroom products. The company has a history of leveraging staffing agencies to fill positions in their warehouses, such as packers, forklift operators, transloaders and quality control associates.

The Problem

The company was working with two other staffing vendors, but unhappy with the results. Specifically, they had:

  • High employee turnover and low job order fulfillment, causing missed production goals.
  • Issues with background checks and employees’ eligibility to work in the U.S., preventing them from converting temporary employees to full-time associates.
  • Lack of management of job order requirements, check-ins on every shift, troubleshooting, and prioritizing safety within their workforce.

The Solution

The company sought out a new partner and chose Helpmates for their ability to quickly source and vet candidates and commitment to safety. Helpmates made changes to address the client’s needs:

  • Assigned a dedicated team including an Account Manager, a Sr. Recruiter, and a Sourcing Coordinator to manage the temporary workforce and pipeline talent.
  • Placed the Sr. Recruiter on-site to handle day-to-day items with employees, engage with management/HR and support job openings with closer communication.
  • Introduced a Risk Management Program that followed safety and OSHA compliance in California with the help of Helpmates’ Safety Manager.
  • Implemented innovative employee engagement programs to source and retain employees, such as weekend work campaigns, Helpmates’ referral bonus program, gas cards, lunch passes, and contests.
  • Administered Helpmates’ rigorous hiring process including background checks, E-Verify, I-9 employment authorization, and a final audit to ensure no step in documentation was missed.

forklift operator in warehouse

The Impact

Helpmates was able to quickly assess the client’s needs and provide them with a superior level of customer service. Through these new improvements, Helpmates was able to deliver:

  • 160 positions filled within 4 months, exceeding expectations
  • 48 successful employee conversions
  • 40% reduction in turnover

Want A Similar Impact For Your Company?

With Helpmates as a consultative partner for your workforce, we can help reduce turnover, increase retention, and provide you with the superior customer service you’ve been missing. Contact us when you need to hire quality manufacturing, production, distribution, and logistics talent.

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