A Case Study: Extremely High Temporary Specialist Retention for a Distribution Center

Is this you?

You’re a large company that needs to ship out a lot of small items every day.

In other words, you need dozens of people to help you get those orders ready. What’s more, accuracy of order fulfillment is critical because each and every customer shipment is different from any other.

SoCal Staffing

You already know this: it’s really hard to find people who will do this type of work for many weeks or months.

But what if you could find these people? And what if you could be sure that many of them stay in the assignment for several months, even as long as a year or more?

How much would that positively impact your business? Here’s how:

  • Your training efforts –and costs – would decrease substantially because you wouldn’t have to constantly train new workers.
  • Their accuracy at selecting items in your warehouse would only grow the longer they stay on the assignment.
  • Accurate items in a shipment mean happy – and likely repeat – customers. (It also cuts way back on customer complaints; meaning your CSRs may deal with fewer issues that need fixing.)
  • Their selection speed also would improve greatly over time.
  • You also would have a pool of trained, experienced sorters ready to move onto your payroll should you have openings.

Bottom line? Your company’s financial bottom line definitely would improve!

This isn’t a dream: Helpmates HAS done exactly that with one of our onsite distribution clients.

We can’t name our client, but we can say it’s quite large and ships tens of thousands of items to its customers each month, particularly at the beginning of each month, after the company’s sales people have hustled to make their end-of-month numbers the week before.

The company also has a policy of shipping quickly and so it really wants to make sure its customers receive their products within mere days of their order.

Our client has told us that our efforts in specialist retention has meant faster selection of items and filling of customer boxes, as well as higher accuracy, leading to far fewer customer service issues.

The result: Training costs have reduced due to high retention while sorting/fill rates and accuracy have increased. Thus, the company tells us, it has saved a considerable amount of money and greatly improved its bottom line.

We have quite a robust sourcing and vetting process when it comes to finding people who are reliable, accurate and hard-working.*

We won’t give the details here in how we do this, although we can say that we put in considerable extra effort in researching competitive wages, sourcing, screening, talent engagement, and assignment preparation.

Most staffing companies don’t make this effort.

The strategies and time we use to source, vet and train our specialists is critical to the value our client enjoys: considerably lower turnover and training costs with an increase in order sorting speed and accuracy, all resulting in that healthier bottom line mentioned above.

We naturally are quite proud of the results we’ve produced for our client as well as how satisfied our specialists are with the work they do. (We’re also quite proud of our specialists.)

What we’ve done for this client definitely can be replicated at any business that has a need for reliable, accurate, quick distribution specialists.

If you’d like to learn how we can help you, contact the Helpmates branch nearest you to learn more.

*In fact, the work we do upfront in our sourcing, recruiting and training of our specialists also has meant that our client looks to our specialists first when it needs to hire someone full time on to its own payroll.

We also go the extra mile for our specialists and it’s shown in our Net Promoter Score (NPS): those who work for this client gave us a Net Promoter Score (NPS) of plus 80 percent in the fourth quarter of 2020.

Frankly, that’s off the charts.

Contact us to learn more about how we can help your distribution center increase its bottom line.

The Importance of Succession Planning For Your Business

When it comes to long-term planning for your business, regardless of its size, succession planning should be a key part of the process. Key benefits of succession planning include:

  •  Time and cost savings. If your top employees suddenly left tomorrow, your organization could lose valuable time and resources while scouring for replacements. Succession planning can reduce the burden of sudden departures.
  • Identify areas for improvement. Taking an objective look at your organization during succession planning can help you identify any strengths and weaknesses in your business.
  • Helps HR be more proactive. Rather than hiring or responding to management reactively, succession planning allows HR to be more proactive, making your company a better place to work.

While succession planning is integral for every organization, there are some best practices to keep in mind so that your investment is maximized:Succession Planning

  1. Evaluate everyone. Yes, everyone. When it comes to the long-term stability and success of your business, strong leadership is imperative. Today’s mail clerk could be tomorrow’s CEO.
  2. Look beyond CEO.  Succession planning is critical for all key roles within an organization. While you’re looking at all of those employees we mentioned above, be sure to consider their best potential roles. To determine which roles need succession planning, ask yourself this question: “If [blank] left tomorrow, what would we do?”
  3. Think about mentoring. Extensive preparation is needed by all successful leaders. Once you’ve identified successors, it’s imperative you give them the preparation they need to succeed once their opportunity comes.
  4. Identify talent needs. When it comes to succession planning, a strong talent pipeline is critical. Now’s the time to assess your talent and identify any current or potential future gaps that could hinder your succession planning.

Taking the time and resources for succession planning now can mean a much more stable and successful organization in the long term. The team at Helpmates is experienced in talent strategies and assessments. We are here to help businesses across Southern California with their succession and talent investment planning.

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