Employee Retention Strategies that Work During Boom or Bust

You know that employee retention in the Los Angeles and Orange County areas is a major issue today because you no doubt are struggling with this at your own company. You also understand that most employees leave because they are unhappy in some way (and it often is because you disappointed them in some way of something you haven’t done for them).

Finally, you realize that your – perhaps – previous notion that a possible looming recession doesn’t mean your retention woes will abate.

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We aren’t telling you anything you don’t already know: retention is a problem. A big one. To help, we’ve put together a short list of retention strategies that work whether it’s a candidate’s market like it is now….or not.

Take a look below.

  • Begin with the end in mind.

That is, hire only the best and aim with laser focus on job candidates’ character.

Yes, this won’t help you now if you’re already experienced a good deal of employee churn. But with every employee who leaves, work to hire only the best of the best from there on out.

Because top workers love to work with other top workers, the idea is to build an employee roster of the best-of-the-best. Which results in everyone being more motivated, productive and loyal because your company’s culture is one that provides the best and most engaging place to work…for everyone.

This tactic worked for Netflix, as it now enjoys an above-average employee retention rate.

  • Focus on developing great managers.

Ensuring that your managers are terrific makes great sense. They are, after all, the direct link between your executive suite and everyone else. Great managers help members of their team execute your company’s goals and vision; poor managers can allow everyone to become mired in personality conflicts and minutiae. Focus is lost.  Sturm und drang builds. Goals are unmet.

But if you tell your managers that their main job is to build great teams while providing them the leadership training and tools to do so, you’ll find that they – and the members of their team – stick around.

After all, they will have become a “great boss,” and people love to work for great people. As for “bad bosses”? Employees leave.

  • Empower employees in the decision-making process and create a culture of ownership

If you have an angry customer in front of you or on the phone and you decide then and there what you’ll do about it without asking your boss first, how do you think you’ll feel? Empowered? You bet! But don’t you also have a feeling of ownership: this is your job, your decision and your positive outcome? Going to feel pretty darn good about working for your employer? Yes, indeed! Plan to leave anytime soon? Probably not.

  • Build a values-driven culture/company.

What does your company believe in, stand for? What is its purpose? These concepts may appear woo-woo, but think about it: having a purpose (raising a family well, being of service to others, becoming wealthy so that you can give a considerable amount of money to a favorite cause) helps get you up in the morning.

Establishing some core values at your company around behind which your employees can rally can transform your business and fire up employees.

Examples of core values:

  • “We Support Employees’ Growth”
  • “We Work to Provide the Best Service to all Our Customers”
  • “We Aim to Delight Our Customers”

 

  • Commit to investing in employees’ personal development.

This includes not only professional development but also personal growth. That is, provide employee growth opportunities that help not only the company but also employees’ individual goals.

  • As much as possible, encourage autonomy.

Not every position at a company can be unsupervised, of course, but most can. Giving workers autonomy means they’ll have to take on more responsibility, allowing them to push themselves to “figure it out.” Most will blossom under such a scenario. Another benefit? Don’t be surprised if your workers become more engaged and passionate about their work. And who wants to leave a job about which they feel passionate?

  • Just because it’s work doesn’t meant it can’t be fun.

Encourage your workers to actually see and interact with each other. In person. (We know; what a concept.) Encourage employees to move away from phone and text conversations to face-to-face meetings. What kind of team rituals could you create that encourage people to get together regularly: monthly lunch potlucks, bowling nights, birthday parties, lunch and learn meetings, yoga class after work?

And let’s not forget employee rewards/perks, which can be both exciting and easy to think of in Southern California. For example, let employees know that after one year of employment, their name will be placed in a raffle for tickets to ComicCon (or Disney’s D23 convention for those so minded). Depending on how robust your turnover is, sweeten the pot and provide a large-ish gift for those who stay with you five years: guaranteed tix to ComicCon/D23, etc.

Housing is beyond expensive in Southern California. Could you provide low-interest loans or help with a down payment on a home for employees who stay at least 5 years? Or tuition help for employees and/or their children? Get creative. Ask employees what they would appreciate. Celebrate the awards when given. Let a four-year employee know that they have just one more year to go before they’re eligible for the benefits you’ve set aside. Anticipation in in this case can work wonders.

If an employee suddenly quits and you need a replacement quickly, contact the Helpmates branch nearest you. We can get someone in to replace the departing worker for a day, a week …or even “forever” (we can source, recruit and perform preliminary screening and interviewing for you). We look forward to hearing from you.

Getting More Commitment from Temporary Staff

Temporary workers on assignment at your company…leave. After all, it’s right in their description: they are “temporary.” So why should they even expect any type of commitment from you? And why should you expect any commitment from  them?

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Excellent questions! But here are better ones: why shouldn’t you provide them more commitment (albeit temporarily). Why shouldn’t they be more committed to you?

Sometimes referred to as “external workers,” many HR professionals believe it’s critical to “align” external workers to a business’ goals. In addition, according to a recent survey by the Society of Human Resourcees Professionals (SHRM) and SAP SuccessFactors, even more HR pros think that engaging temporary workers would have a terrific and positive effect on their organizations.

They are, of course, right.

That said, here are some strategies and attitudes your company can try to get more commitment from your temporary workforce (without entering the bugaboo of co-employment).

  • Offer training.

Yes, they’ll leave with the new skills or education without “paying” for it and you will lose the benefit of their new abilities going forward, but providing such a great perk can make you an employer of choice in your region’s temporary marketplace. Word does get around, after all, and you soon enough could see temporaries eager to take on assignments at your company, rather than your competitors’.

After all, in a Los Angeles/Orange County region where temporary workers are willing to drive long distances in order to receive a higher minimum wage, becoming the company that helps them learn new skills could come to be a game changer for you when it comes to attracting top temporary talent.

  • Respect – really respect – temporary workers’ contributions.

Your company says it wants an engaged workforce, but are you walking your talk? If you consider external workers as “just temps,” you’re effectively saying they are second-class in your eyes.

And don’t think your temporary team members don’t notice: they definitely see when they’re excluded from the pizza party, when they don’t get the free movie passes after their department exceeds goals for the month, and so on. They may “say” they understand. But, really? Really!!?

  • From a “self interest” standpoint: many temporary workers work with the public….

…don’t you want them to come across as proud of their place of employment, invested in providing terrific customer service, etc.? Do you really want to run the risk of one of your external staff having no problem saying “I’m a temp and I can’t help you with this”?

How much better would it be your temporary team members were equally as invested in the customer experience as your regular employees? And how difficult would it be – truly – to help them become as invested in your success?

Are you going to have to be careful regarding co-employment issues? Of course! But that’s where Helpmates comes in: we will work with you and our temporary staff members to keep them invested in your company while helping you avoid less-than-obvious co-employment complications. Contact the Helpmates’ location nearest you for more information.

Hiring Trends for 2019

Happy 2019 (soon)! As we get ready for the New Year, we thought we’d explore the next 12 months to see how they may differ from 2018 from a hiring standpoint. How will AI affect recruiting and staffing? How will candidate interviewing evolve? How will data affect sourcing?

Take a look below.

  • Talent will continue to call the shots.

If you think finding great people is going to get any easier next year, keep your sourcing and networking skills sharp because the economy is expected to continue to grow throughout the year  and so the hot candidate market is expected to continue apace. In other words, as it stands now, employers/recruiters don’t pick candidates, they choose you. And that state of affairs is expected to continue throughout the coming year.

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Many recruiters and employers have started treating candidates more like customers. Which means hiring this coming year will mean using even more marketing tactics in recruiting so that you attract, convert and retain your customers candidates.

In other words, you’re going to continue to be exceptionally nice to candidates (as you’ve always been, of course!) and you’re going to continue building solid relationships with them. You want to continue to be their BFF throughout the recruitment process and beyond.

  • Speaking of BFFs, say hello to your new best friend, AI.

Many recruiters worry that artificial intelligence will take sourcing/recruiting jobs away, and while it may take the really tedious aspects of the recruitment process from off humans’ hands (tasks such as screening resumes and scheduling interviews, for example), it actually will make recruiters’ lives better and more enjoyable, allowing them to do the things they entered the field to do: to connect great people with their employer (and for independent recruiters/staffing firms, other great companies).

AI also will help recruiters and hiring managers improve quality of hire, because AI uses data that standardizes the matching of a candidate’s experience, skills and knowledge to a job’s requirements, thus helping match the right person to the right job, resulting in more productive and happier employees. You know, the types that tend to stick around for the long term.

In addition, LinkedIn’s Global Recruiting Trends Report 2018 predicts that AI also will remove human bias in hiring and save employers money.

  • Job interviews may become more like auditions and it’s possible we’ll start to say goodbye to the paper resume.

As more and more employers start placing more and more importance on “technical” skills, employers may start asking job candidates to perform aspects of the job during the interview, an audition of sorts. (Marketers may be asked to create a marketing plan while coders may be asked to create some code, for example.)

Meanwhile,  because companies also are looking for soft skills in addition to technical acumen, a candidate’s social media profile or a video submission may provide an accurate first impression more accurately  than the traditional “paper” resume.

(Job seekers take note: it may be necessary to create digital portfolios, your own website, etc. And make sure to clean up your social media profiles!)

What about you? What hiring/recruiting trends do you see making stronger footholds next year? Let us know by contacting the Helpmates branch nearest you. We’d be happy to offer tips/best practices on how to recruit top talent in 2019 and beyond.

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